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1. Who We Are & Scope
This Privacy Policy describes how Airbot for Electronic Marketing (registered in Arabic as “شركة إيربوت للتسويق الإلكتروني”) processes personal data when you visit or use Omnibot, access our websites, or interact with us. Our registered address is 10 Street branching off 82 Street, Maadi, Cairo 4212011, Egypt.
The policy covers personal data about: (a) customers and prospective customers; (b) end users and contacts whose information is processed by customers through Omnibot; (c) website visitors; and (d) job applicants and vendor contacts. It applies to Omnibot’s web application, APIs, mobile experiences (if any), documentation, marketing websites (including airbot.cloud), and related services (collectively, the “Services”).
Summary: Airbot controls how personal data is used in relation to Omnibot. This policy explains what we collect, how we use it, and your choices.
2. Information We Collect
2.1 Information You Provide
- Account & Business Data: name, email, password, phone, company name, business profile details, billing contacts, and subscription preferences.
- Conversation & Content Data: customer messages, chatbot training materials, knowledge base articles, attachments, notes, and metadata ingested into Omnibot.
- Integrations & Credentials: OAuth tokens, API keys, webhook URLs, channel configuration, and third-party identifiers (e.g., Meta Page IDs).
- Support & Communications: requests submitted through chat, email, or forms, along with survey responses and feedback.
- Recruitment Data: CVs, portfolios, and employment details if you apply for a role with Airbot.
2.2 Information We Collect Automatically
- Usage Data: log files, device identifiers, IP address, browser type, operating system, pages viewed, referring URLs, timestamps, session duration, and feature interactions.
- Diagnostics & Analytics: crash reports, performance metrics, and anonymized telemetry to monitor service health and detect abuse.
- Cookie & Tracking Data: preference cookies, authentication tokens, analytics tags, and similar technologies (see Section 5).
2.3 Information from Third Parties
- Integrations & Platforms: data from connected services such as Meta (Facebook/Instagram), email providers, CRM systems, calendars, and productivity tools.
- Partners & Referrals: contact details and usage information supplied by resellers, marketplace partners, or your colleagues who invite you to Omnibot.
- Public Sources: company information, professional profiles, and verification data to confirm eligibility or prevent fraud.
3. How & Why We Use Information
| Purpose | Examples |
|---|---|
| Provide & Operate the Services | Authenticate users, route conversations, deliver AI responses, manage workspaces, and configure integrations. |
| Customer Support & Communications | Respond to enquiries, notify you about changes, send onboarding tips, and deliver in-product alerts. |
| Security & Abuse Prevention | Detect suspicious activity, protect accounts, audit access, and maintain system integrity. |
| Analytics & Service Improvement | Measure feature adoption, improve AI models, develop new capabilities, and optimize performance. |
| Legal & Compliance | Meet regulatory obligations, perform KYC checks, fulfill contractual commitments, and enforce our Terms. |
| Marketing (with consent where required) | Send product updates, event invitations, and promotional content. You can opt out at any time. |
4. Legal Bases (EEA/UK Only)
If you are located in the European Economic Area, United Kingdom, or Switzerland, we rely on the following legal bases to process personal data:
- Contractual necessity: providing the Services, managing your account, and delivering customer support.
- Legitimate interests: securing our Services, improving functionality, preventing abuse, and marketing to business contacts.
- Consent: sending marketing communications or placing certain cookies when required.
- Legal obligations: complying with accounting, tax, and regulatory requirements.
7. Security & Data Retention
We implement administrative, technical, and physical safeguards—including encryption in transit, access controls, network monitoring, logging, and security reviews—to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Where possible, we anonymize or pseudonymize data for analytics and product development.
8. Platform Integrations & Data Deletion
When you connect Omnibot to Meta (Facebook/Instagram) or other messaging platforms, we receive identifiers,
permissions, and conversation content required to deliver the integration. Meta can send us
deauthorization or user data deletion callbacks, which we process through dedicated endpoints at
/api/v1/facebook/compliance/deauthorize and /api/v1/facebook/compliance/deletion-request.
Each callback response includes a confirmation code plus a status URL at
/api/v1/facebook/compliance/deletion-status/:code that can be shared with the requesting user.
Once a compliant request is verified, Omnibot revokes tokens, disables the affected channel, and deletes or anonymizes contacts, conversations, and messages tied to the supplied user ID within 30 days (often sooner). Workspace admins may also initiate deletions manually from the dashboard or by emailing support@airbot.cloud. If you export data outside Omnibot, you are responsible for propagating the deletion to your downstream systems.
9. International Data Transfers
Omnibot may store and process data in countries other than where you reside, including Egypt, the European Union, and the United States. When transferring personal data outside the EEA/UK, we rely on mechanisms such as standard contractual clauses, adequacy decisions, or other safeguards recognized by applicable law.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete personal data we hold about you.
- Export a copy of your data in a portable format.
- Object to or restrict certain processing activities.
- Withdraw consent at any time (without affecting prior processing).
- Lodge a complaint with your local supervisory authority.
To exercise these rights, contact support@airbot.cloud. We may need to verify your identity before fulfilling the request. If you are an end user of an Omnibot customer, please direct your request to that customer; we will support them as a processor.
11. Children’s Privacy
The Services are not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
12. Changes to this Policy
We may update this Policy to reflect changes in technology, law, or our Services. If we make material changes, we will provide notice (e.g., email, in-product alerts, or a prominent notice on this page) at least 30 days before the changes take effect. Continued use of the Services after the effective date signifies acceptance of the revised Policy.
13. Contact Us
For questions or requests, contact:
- Email: support@airbot.cloud
- Address: 10 Street branching off 82 Street, Maadi, Cairo 4212011, Egypt