Omnibot Terms of Service

1. Who We Are

These Terms of Service (“Terms”) are a binding agreement between you and Airbot for Electronic Marketing (registered in Arabic as “شركة إيربوت للتسويق الإلكتروني”), a company incorporated in the Arab Republic of Egypt (“Airbot”, “we”, “us”). Our registered address is 10 Street branching off 82 Street, Maadi, Cairo 4212011, Egypt.

We operate the Omnibot application, APIs, documentation, websites, and related services (collectively, the “Service”). The Service helps businesses manage customer conversations across channels, automate responses with AI, and connect to third-party integrations.

Summary: Omnibot is provided by Airbot in Egypt. These Terms explain the rules that apply when you use our platform.

2. Accepting these Terms

By creating an Omnibot account, accessing the Service, or clicking “I agree” (or similar), you accept and agree to be bound by these Terms, our Privacy Policy, and our Data Deletion Policy. If you do not agree, do not access or use the Service.

You represent that (a) you are at least 18 years old, and (b) if you are accepting on behalf of a company or other entity, you have authority to bind that entity.

3. Account Registration & Eligibility

To use the Service you must create an account and provide accurate, current, and complete information. You are responsible for safeguarding your login credentials and for all activities that occur under your account. Promptly notify us at support@airbot.cloud of any unauthorized access or suspected security incident.

We may reject or disable any account if we believe these Terms have been violated, the account is used for unlawful purposes, or continued access creates risk for Airbot, our users, or third parties.

4. Services & Plans

4.1 Free Plan

Omnibot currently offers a free plan that includes core inbox functionality and a limited monthly quota for AI-powered automatic responses. We may introduce paid tiers, usage-based pricing, or additional quotas in the future. Plan limits, feature availability, and throttling rules are described within the application and may change from time to time.

4.2 Beta & Experimental Features

We may label some features as “beta”, “preview”, or “early access”. These features are provided for evaluation only, may be modified or discontinued at any time, and are offered without warranties.

4.3 Service Availability

We strive for high availability but do not guarantee uninterrupted Service. Maintenance windows, updates, or outages may occur. If you exceed plan limits or misuse the Service we may apply rate limits or restrict features.

5. Acceptable Use & Prohibited Conduct

You agree not to, and not to allow third parties to:

• Violate any applicable laws or regulations, including privacy, anti-spam, and export laws.
• Misrepresent your identity, affiliation, or authority when using the Service.
• Collect or process personal data without proper notice, consent, or legal basis.
• Send unlawful, defamatory, harassing, hateful, or otherwise harmful content.
• Use the Service to transmit malware, spam, or malicious code.
• Reverse engineer, decompile, or attempt to access the source code of the Service.
• Interfere with or disrupt the integrity, performance, or security of the Service or related systems.
• Access or use the Service for benchmarking or competitive purposes without our consent.
• Attempt to circumvent usage limits or security measures, or create derivative services from Omnibot.

We may investigate any suspected violation and cooperate with law enforcement where required.

6. Customer Content & Data Handling

6.1 Customer Content

“Customer Content” means any data, text, media, or materials that you or your end users import into or generate through the Service, including conversation transcripts, knowledge base documents, integrations, and configuration metadata. You retain all rights to Customer Content.

6.2 License to Airbot

You grant Airbot a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and create derivative works of Customer Content solely as necessary to provide and improve the Service, comply with law, and enforce these Terms. We do not sell Customer Content.

6.3 Retention & Deletion

We retain Customer Content for as long as your account remains active or as required to provide the Service. You can request deletion at any time via the in-product controls or by contacting support@airbot.cloud. Deletion requests will be honored in accordance with our Data Deletion Policy, subject to legal obligations to retain certain records (e.g., fraud prevention, billing, dispute resolution).

6.4 Customer Responsibilities

You are solely responsible for the accuracy, quality, and legality of Customer Content and the means by which you acquired it. You must obtain all necessary rights and consents from your end users before submitting their data to the Service. You must also configure retention policies, user permissions, and security settings appropriate for your organization.

7. AI & Third-Party Services

7.1 OpenAI & AI Outputs

Omnibot uses OpenAI’s ChatGPT APIs (and may integrate with other AI providers) to generate automated responses, embeddings, and analytics. When you trigger AI features, relevant portions of Customer Content and contextual data are transmitted to the selected provider for processing. By using AI features you authorize this transfer and confirm you have the right to share such data.

AI outputs may be inaccurate, unexpected, or inappropriate. You are responsible for reviewing AI-generated content before sharing it with your customers and for complying with applicable laws when using AI outputs. Do not rely on AI for legal, medical, or other professional advice without human review.

7.2 Meta Integrations

The Service can connect to Meta (Facebook/Instagram) assets via OAuth. When you link a Page, Omnibot stores Page access tokens to deliver messaging services. You must maintain compliance with Meta’s Platform Terms, Data Use Checkup requirements, and applicable permissions. Omnibot only accesses scoped data that you authorize and may refresh or revoke tokens to maintain security.

7.3 Other Third Parties

Omnibot may integrate with additional services (email providers, CRMs, analytics, payment processors, etc.). Third-party services are governed by their own terms and privacy policies. Airbot is not responsible for the actions of third-party providers, and your use of integrations is at your own risk.

8. Privacy, Data Protection & Security

Our Privacy Policy describes how we collect, use, and protect personal data. We implement reasonable and appropriate technical and organizational measures to safeguard Customer Content, including access controls, logging, and encryption in transit.

If you are established in the European Economic Area, United Kingdom, or Switzerland and require a data processing addendum, please contact support@airbot.cloud. You are responsible for ensuring that your use of the Service complies with all applicable data protection laws (e.g., GDPR, UK GDPR, Egyptian data protection law).

You must notify us promptly of any security breach or unauthorized access involving the Service that you become aware of. We will notify you of any personal-data breach as required by law.

9. Platform Policies & Data Deletion

When you connect Omnibot to external platforms (including Meta’s Facebook and Instagram APIs) you must comply with the applicable platform policies, including timely deauthorization and data-deletion handling for end users. Airbot operates dedicated compliance endpoints at /api/v1/facebook/compliance/deauthorize and /api/v1/facebook/compliance/deletion-request to satisfy Meta’s callback requirements. Each response includes a confirmation code and status URL (/api/v1/facebook/compliance/deletion-status/:code) that you may share with requestors or regulators.

Upon receiving a deauthorization callback we revoke related access tokens, disable affected channels, and notify workspace administrators. Data-deletion callbacks trigger removal or anonymization of contacts, conversations, and messages associated with the provided user ID within 30 days (or faster where required by law). You remain responsible for deleting copies stored outside Omnibot (exports, BI tools, backups you control) and for honoring data requests initiated directly by your customers via our in-product tools or by contacting support@airbot.cloud.

10. Intellectual Property

The Service, including all software, design, text, graphics, logos, and documentation, is owned by Airbot or its licensors. Except for the rights expressly granted in these Terms, no license is granted to you, and Airbot retains all rights, title, and interest in the Service.

You may provide feedback or suggestions about the Service. We may use feedback without restriction and without obligation to you.

11. Suspension & Termination

We may suspend or terminate your access to the Service immediately if you violate these Terms, create security risks, exceed plan limits in a way that impacts other users, or use the Service in a manner that could cause us legal liability. We may also terminate inactive accounts to comply with data retention obligations after providing notice.

You may terminate your account at any time via the application or by emailing support@airbot.cloud. Upon termination you remain responsible for any obligations incurred prior to termination, and we will delete Customer Content in accordance with Section 6.

12. Disclaimers & Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, Airbot disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that outputs generated by AI features will meet your expectations.

13. Limitation of Liability

To the fullest extent permitted by law, Airbot’s total liability for all claims arising out of or relating to the Service is limited to the greater of (a) USD 100 or (b) the amount you paid to Airbot for the Service in the 12 months preceding the event giving rise to liability (currently USD 0 under the free plan). Airbot and its suppliers are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, goodwill, or business opportunities.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, these limits apply to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold harmless Airbot, its affiliates, directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from or related to Customer Content, your use of the Service, or your violation of these Terms or applicable law.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to its conflict of law rules. The courts located in Cairo, Egypt have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or the Service.

Before filing a formal claim, you agree to contact Airbot at support@airbot.cloud and attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith within 30 days. Either party may seek injunctive or other equitable relief in court to prevent unauthorized use or abuse of the Service or infringement of intellectual property rights.

16. Changes to these Terms

We may update these Terms to reflect operational, legal, or regulatory changes. If we make material changes, we will provide notice by email, in-product message, or posting on this page at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must discontinue using the Service before the effective date and request account deletion.

17. How to Contact Us

For questions about these Terms or the Service, contact us at:

• Email: support@airbot.cloud
• Address: 10 Street branching off 82 Street, Maadi, Cairo 4212011, Egypt
• Website: https://airbot.cloud